Privacy & Policy

We make every effort to protect the privacy of our users and customers. This privacy policy sets out how Healing Vibrations.(hereafter referred to as 'us' or 'we') uses and protects information that you give us when you use this website.

Your online privacy and security is our priority, and we are committed to ensuring that you are protected. We will never disclose, sell, distribute or lease, personal information that you provide to us including your name, address, telephone number and email address.

Shipping & Returns

*COVID-19 UPDATE* As India is under lockdown, our studio in Delhi closed and we are unable to dispatch orders until further notice. Shipping will resume soon as restrictions have been lifted and it is safe to do so. If you have any questions, we're always on hand to help. Thank you for your understanding, we hope you are staying safe and well.

SHIPPING WITHIN INDIA

We offer free shipping on all orders in India.

Local state taxes/octroi may apply on some orders to certain states. If this is levied it will need to be paid to the courier at the time of delivery and will be your responsibility as the buyer. Please allow 2-3 working days from dispatch for orders to arrive.

ORDER & SHIPPING PROCESS

As soon you place your order you will receive a confirmation email. Please check your spam/junk folder if you don't see it in your inbox. Orders are dispatched within 1-3 working days unless the product is made to order in which case the lead time will be specified on the product page. All items in your order will be shipped together. Once your order has been dispatched you will receive an email with details of the shipping method and tracking number.

Most orders will need to be signed for, so please choose a delivery address where someone will be in to receive it. This could be your work address. If an incomplete address or phone number is provided we will contact you to ask for the full address/phone number. We are unable to schedule deliveries without a valid address and phone number, so if we do not get a reply after 2 attempts to reach you we will cancel the order and refund the full amount.

Deliveries will take place between Monday to Friday. If you are out at the time of delivery please look out for a door tag from the courier with details of how to reschedule or collect from a local depot.

We will not be responsible if the shipment goes missing due to the wrong address and you will be liable for extra charges that occur for address changes after your order has been dispatched. If after ordering you notice an error in your details please email [email protected] as soon as possible so it can be corrected prior to dispatch.

INTERNATIONAL CUSTOMS & TAXES

As soon you place your order you will receive a confirmation email. Please check your spam/To make your shopping experience as simple as possible we have arranged for shipments to be customs cleared and delivered to your doorstep. If any duties or taxes apply to import goods into your country or state they will need to be paid directly to the courier company on receipt of an invoice and will be your responsibility as the buyer.

RETURNS

We really hope you are happy with your Healing Vibrations. purchase. If however, you are unhappy or if there is any problem at all please contact us on [email protected] as soon as possible so we can assist you.

We will offer a refund or exchange on any full price item, excluding products that are made to order, as long as they are returned in their original condition within 15 days of receipt. Items purchased during a sale or with a promo code other than the 10% newsletter subscriber code are not eligible for returns.

Unfortunately we are unable to reimburse shipping costs, including those to return the product to Healing Vibrations.. We recommend that your obtain proof of postage to return your item(s) as we cannot accept responsibility for items lost in the post.

Please note that minor differences in colour, printing and placement of the print are not considered defects, but are part of the intrinsic hand made and hand printed nature of our products and are what makes each piece special.